FAQ

What is your return policy?

 

Due to the custom nature of Navy Emporium's product, Navy Emporium does not accept traditional returns. In the unlikely event that your product is damaged or defective in shipping, please contact Navy Emporium as soon as possible. If something is wrong with an order, we certainly want to help.

Typically, damage during shipping can be remedied by the shipping company and Navy Emporium can promptly replace the damaged product.

If you believe that you have received product that is not what you ordered, please contact Navy Emporium's Customer Service Department by email at service@navyemporium on the first available business day. Navy Emporium may request digital photos of the product received to confirm product details, size, color, etc. If the products you have received do not match those that you have ordered, Navy Emporium will promptly replace your product(s) without additional charge as well as provide for the return of the incorrect product.

Navy Emporium strives to provide our customers the best customer service possible. If you have any questions regarding returns, shipping, or products, please contact the Customer Service Department by email at service@navyemporium.

Make sure to receive an 'RMA NUMBER' from Navy Emporium and write this number on the outside of the returned package, as we do not accept any packages without the return authorization number.